Frequently Asked Questions
Q. Where can I access samples of the training
Q. Can I customize these training materials?
A. Yes, you can completely customize and re-brand each training
resource as your own. Add company logos and color schemes, insert real-life
relevant industry examples, even combine training modules from different
courses to create completely new training programs. Once you purchase content it’s yours to use!
Q. What forms of payment do you accept?
A. We accept credit cards and PayPal
We also accept checks (content will be accessible once all
checks have cleared)
*Please note that all charges are in US dollars.
Q. What is your return/exchange policy?
A. We stand by our products! If you are not 100% satisfied, just return everything within 90 days for a
full refund. To initiate the process, simply contact us by completing the form.
Q. Who authors all of your training programs?
A. We work directly with Subject Matter
Experts that select and compile the content for our training manuals. Once
approved by our editorial staff, the in-house team of courseware developers
then create all of the other training resources.
Q. What are the terms of the license agreement?
A. The link to review the most recent license agreement is:
Typical results from YLU training programs:
- Improved Customer satisfaction
- Reduced escalations/conflict
- Increased call resolution rates
- A common service language
- Improved staff morale
- Reduced costs
- Lower attrition
- Enhanced skill sets internally creating a strong leadership pipeline
- Nurture an environment where people want to learn
"We contracted YLU to help us develop a training program for ushers and greeters. We are a new church and we were very pleased with the new program that was customized for us. We would highly recommend YLU and hope to work with Curline in the future."
Lorraine Wilson- Drake
Dare to Imagine Church
Why wait for issues to arise.
YLU is your solution RIGHT NOW!